Frequently Asked Questions
Everything you need to know about shopping with Ikyem.
What is the typical delivery timeframe for my order?
Most orders are processed within 1-2 business days. Depending on your location, shipping typically takes between 3 to 7 business days for standard delivery of our home decor and furniture items.
Do you offer international shipping?
Currently, Ikyem ships to customers within the domestic market. We are working on expanding our logistics to support international shipping in the near future.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original condition and packaging. Please note that certain custom-made or final sale items may not be eligible for return.
How can I track the status of my shipment?
Once your order has dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or a full refund immediately.